What is a CD Key (digital distribution)?

A CD key is primarily used to activate the game after its purchase. This activation is usually done online for easier game management (updates, download) and the activation is done on commonly used platforms such as STEAM, Origin, Uplay, and the like.



How do I activate the game?

For each game you plan to get, you will need to know which platform it is available on (Steam, Origin, Uplay, Battle.net and others). Your required online platform can be downloaded to your PC for free via the Internet once you're running it you will be prompted to crate an account, for which you should follow each platform's prompts. After logging into the platform, you can enter your unique key for the purchased game and the game will be activated and assigned to your profile. Subsequently, all you need to do is to simply download, install, and run the game.



Do I have to be signed in and/or online when playing?

Almost all platforms require registration and login, but if you go to an offline state, your computer will remember your login data and information, and you can play, even without access to the Internet. However, it also depends on the particular game.



Can I play on multiple computers? How do I install the game again?

After activation, the game is stored on the platform you purchased it for (eg. Steam). When you log on to install the game on another PC, the game will also be available there. However, if you want to install the game on multiple PCs and play simultaneously, you must purchase the appropriate number of licenses / keys. A game cannot be transferred to another account, since it remains permanently activated on that first unique account.



How will the key be delivered to me and how long will it take?

All products are delivered electronically. After the settlement and payment verification of your order, you will receive an e-mail message that your game is available to be picked up in your profile on KeenShop.

Thanks to electronic delivery you will not have to wait for the game to arrive to your house. You can play right after we process the order!


It is the price final and total? Will I be charged any fees?

All prices on Keenshop are final, however, you might want to check with your financial institution if you might incur in any fees by purchasing online.


How can I pay?

All payment options are visible in the basket. You can pay using credit cards, PayPal, bank transfers and more.


Is there a warranty for my purchase?

For all the keys, we provide a 100% guarantee that your key is unique and valid. If you find that your key is faulty (sometimes there can be a typo made by our supplier) and we verify the error, we will send you a new or corrected key. If that is not possible, we will refund your money. However, we do not accept claims if you have already used the key.