Please check what platform is the game for (written at the product page or in your email), then follow the steps written below.
Send all screenshots to [email protected]
Region lock
- Not edited (adjusted) screenshot of entering the key
- Not edited screenshot of the error message
- Details of the product activation at Steam (click your name > Account details > View licenses > product activations) or use https://store.steampowered.com/account/licenses/ The library must be visible in the background.
All screenshots must be made full screen, not cropped with a visible account name and with visible time and date on the bottom Windows panel.
These are a total of 3 screenshots and one link sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Steam
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited (adjusted) screenshot of entering the key on Steam
- Not edited screenshot of the error message on Steam
- Not edited screenshot of your game library
- Details of the product activation at Steam (click your name > Account details > View licenses and product key activations) or use https://store.steampowered.com/account/licenses/ The library must be visible at the background.
These are a total of 4 screenshots sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Blizzard (Battle.net)
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited screenshot of the error message or screenshot showing your problem, together with the visible name of your Blizzard (Battle.net) account
- Not edited screenshot of how you entered the complete key to the Blizzard (Battle.net)
- Screenshot of your games and subscriptions to be able to verify that the game is not on your account already ( https://eu.account.blizzard.
com/games ) - Screenshot of your transaction history ( https://eu.account.blizzard.
com/transactions ) - Screenshot of your gift, claims ( https://eu.account.blizzard.
com/transactions?tab=1 )
These are a total of 5 screenshots sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
GOG.com
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited screenshot of the error message or screenshot showing your problem, together with the visible name of your GOG account.
- Screenshot of your GOG client, together with the visible name of your GOG account
- Screenshot of how you entered the complete key on GOG
These are a total of 3 screenshots sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Uplay
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited screenshot of how you entered the key to Uplay
- Not edited screenshot of the error message
- Not edited screenshot of your game library
- Details of your account (click your name then Account information / My games)
These are a total of 4 screenshots sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Origin
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited screenshot of how you entered the complete key on Origin
- Not edited screenshot of the error message or screenshot showing your problem, together with the visible name of your Origin account
- Not edited screenshot of your Game library with the filter showing Hidden games (see HERE)
- If the product is a DLC (extra content, not the base game) then send also not edited screenshot of the DLC list. Right-click on the game and choose "extra content". It must be visible that the DLC is not available there.
These are a total of 3 screenshots (4 if it's a DLC) sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Epic Games
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited screenshot of how you entered the key to Epic Games
- Not edited screenshot of the error message
- Not edited screenshot of your game library
- Not edited screenshot of your bought products. Please change the view to Code Redemption History in the Payment History tab here: https://www.epicgames.com/
account/payment/history
These are a total of 4 screenshots sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Rockstar Games
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited screenshot of how you entered the key to Rockstar games
- Not edited screenshot of the error message
- Not edited screenshot of games detail here: https://socialclub.
rockstargames.com/games - Not edited screenshot of the game's activation here: https://socialclub.
rockstargames.com/activate
These are a total of 4 screenshots sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Bethesda Launcher
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited screenshot of how you entered the key to Bethesda Launcher with the visible name of your account
- Not edited screenshot of the key after highlighting it with your mouse to see all the used characters including possible spaces
- Not edited screenshot of the error message with the visible name of your account
- Not edited screenshot of your previous transactions here: https://bethesda.net/en/
account/transaction-history
These are a total of 3 screenshots sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Microsoft Store
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited screenshot of how you entered the key to Microsoft Store, together with the visible name of your Microsoft Store account.
- Not edited screenshot of the error message or screenshot showing your problem, together with the visible name of your Microsoft Store account.
- Screenshot of your licenses (you can find them here https://account.microsoft.com/services )
- Screenshot of your profile - go to your Microsoft store, search the game which is not possible to redeem, click your icon at the top right corner and make the screenshot.
These are a total of 4 screenshots sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Xbox One (via browser on a computer)
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited screenshot of how you entered the key together with the visible name of your account.
- Not edited screenshot of the error message or screenshot showing your problem, together with the visible name of your account.
- Screenshot of your licenses (you can find them here https://account.microsoft.com/services )
- Screenshot of your devices (you can find them here https://account.microsoft.com/devices )
- Screenshot of your games (you can find them here https://www.xbox.com/en-EN/games/xbox-one?xr=shellnav )
These are a total of 5 screenshots sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/