Please check what platform is the game for (written at the product page or in your email), then follow the steps written below.
Send all screenshots to [email protected]
Region lock:
- Not edited (adjusted) screenshot of entering the key
- Not edited screenshot of the error message
- Details of the product activation at Steam (click your name, Account details, View licenses and product activations) or use https://store.steampowered.com/account/licenses/ The library must be visible at the background.
All screenshots must be made fullscreen, not cropped with visible account name and with visible time and date on the bottom Windows panel.
These are a total of 3 screenshots and one link sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Steam
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited (adjusted) screenshot of entering the key on Steam
- Not edited screenshot of the error message on Steam
- Not edited screenshot of your game library
- Details of the product activation at Steam (click your name, Account details, View licenses and product activations) or use https://store.steampowered.com/account/licenses/ The library must be visible at the background.
- Link to your Steam account (you just sign up to your Steam account in the browser, not the application, and copy the URL link)
These are a total of 4 screenshots and one link sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Steam gift
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited (adjusted) screenshot that your gift cannot be accepted
- Not edited screenshot of your game library
- Not edited screenshot of your Steam Inventory (click on Steam My Profile and My Inventory)
- Detail of the product activation at Steam (click your name, Account details, View licenses and product activations) or use https://store.steampowered.com/account/licenses/
- Link to your Steam account (you just sign up to your Steam account in the browser, not the application, and copy the URL link)
These are a total of 4 screenshots and one link sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Blizzard (Battle.net)
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited screenshot of the error message or screenshot showing your problem, together with visible name of your Blizzard (Battle.net) account
- Not edited screenshot of how you entered the complete key to the Blizzard (Battle.net)
These are a total of 2 screenshots sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
GOG.com
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited screenshot of the error message or screenshot showing your problem, together with visible name of your GOG account.
- Screenshot of your GOG client, together with visible name of your GOG account
- Screenshot of how you entered the complete key on GOG
These are a total of 3 screenshots sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Uplay
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited screenshot of how you entered the key to Uplay
- Not edited screenshot of the error message
- Not edited screenshot of your game library
- Details of your account (click your name then Account information / My games)
These are a total of 4 screenshots sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Origin
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited screenshot of how you entered the complete key on Origin
- Not edited screenshot of the error message or screenshot showing your problem, together with visible name of your Origin account
- Not edited screenshot of your Game library with the filter showing Hidden games (see HERE)
- If the product is a DLC (extra content, not the base game) then send also not edited screenshot of the DLC list. Right click on the game and choose "extra content".
These are a total of 3 screenshots sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Microsoft Store
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited screenshot of how you entered the key to Microsoft Store, together with visible name of your Microsoft Store account.
- Not edited screenshot of the error message or screenshot showing your problem, together with visible name of your Microsoft Store account.
- Screenshot of your licences (you can find them here https://account.microsoft.com/services )
These are a total of 3 screenshots sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/
Xbox One (via browser on a computer)
All screenshots must show the whole screen. It cannot be a cropped image.
- Not edited screenshot of how you entered the key together with visible name of your account.
- Not edited screenshot of the error message or screenshot showing your problem, together with visible name of your account.
- Screenshot of your licences (you can find them here https://account.microsoft.com/services )
- Screenshot of your devices (you can find them here https://account.microsoft.com/devices )
These are a total of 4 screenshots sent via email.
How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/