Please check what platform is the game for (written at the product page or in your email), then follow the steps written below.
Send all screenshots to [email protected]




Region lock

  1. Not edited (adjusted) screenshot of entering the key 
  2. Not edited screenshot of the error message 
  3. Details of the product activation at Steam (click your name > Account details > View licenses > product activations) or use https://store.steampowered.com/account/licenses/ The library must be visible in the background.



All screenshots must be made full screen, not cropped with a visible account name and with visible time and date on the bottom Windows panel. 

These are a total of 3 screenshots and one link sent via email.

How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/



Steam

All screenshots must show the whole screen. It cannot be a cropped image.

  1.        Not edited (adjusted) screenshot of entering the key on Steam
  2.        Not edited screenshot of the error message on Steam
  3.        Not edited screenshot of your game library
  4.        Details of the product activation at Steam (click your name > Account details > View licenses > and product activations) or use https://store.steampowered.com/account/licenses/ The library must be visible at the background.
  5.        Link to your Steam account (you just sign up to your Steam account in the browser, not the application, and copy the URL link)

These are a total of 4 screenshots and one link sent via email.

How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/



Steam gift

All screenshots must show the whole screen. It cannot be a cropped image.

  1.        Not edited (adjusted) screenshot that your gift cannot be accepted
  2.        Not edited screenshot of your game library
  3.        Not edited screenshot of your Steam Inventory (Steam > My Profile > My Inventory)
  4.        Detail of the product activation at Steam (click your name, Account details, View licenses, and product activations) or use https://store.steampowered.com/account/licenses/
  5.        Link to your Steam account (you just sign up to your Steam account in the browser, not the application, and copy the URL link)

These are a total of 4 screenshots and one link sent via email.

How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/



Blizzard (Battle.net)

All screenshots must show the whole screen. It cannot be a cropped image.

  1.        Not edited screenshot of the error message or screenshot showing your problem, together with the visible name of your Blizzard (Battle.net) account
  2.        Not edited screenshot of how you entered the complete key to the Blizzard (Battle.net)
  3.        Screenshot of your games and subscriptions to be able to verify that the game is not on your account already ( https://eu.account.blizzard.com/games )
  4.        Screenshot of your transaction history ( https://eu.account.blizzard.com/transactions )
  5.        Screenshot of your gift, claims ( https://eu.account.blizzard.com/transactions?tab=1 )

These are a total of 5 screenshots sent via email.

How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/



GOG.com

All screenshots must show the whole screen. It cannot be a cropped image. 

  1.        Not edited screenshot of the error message or screenshot showing your problem, together with the visible name of your GOG account.
  2.        Screenshot of your GOG client, together with the visible name of your GOG account
  3.        Screenshot of how you entered the complete key on GOG

These are a total of 3 screenshots sent via email.

How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/



Uplay

All screenshots must show the whole screen. It cannot be a cropped image. 

  1.        Not edited screenshot of how you entered the key to Uplay
  2.        Not edited screenshot of the error message
  3.        Not edited screenshot of your game library
  4.        Details of your account (click your name then Account information / My games)

These are a total of 4 screenshots sent via email.

How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/



Origin

All screenshots must show the whole screen. It cannot be a cropped image. 

  1.      Not edited screenshot of how you entered the complete key on Origin
  2.      Not edited screenshot of the error message or screenshot showing your problem, together with the visible name of your Origin account
  3.      Not edited screenshot of your Game library with the filter showing Hidden games (see HERE)
  4.      If the product is a DLC (extra content, not the base game) then send also not edited screenshot of the DLC list. Right-click on the game and choose "extra content". It must be visible that the DLC is not available there.

These are a total of 3 screenshots (4 if it's a DLC) sent via email.

How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/

 

Epic Games

All screenshots must show the whole screen. It cannot be a cropped image. 

  1. Not edited screenshot of how you entered the key to Epic Games
  2. Not edited screenshot of the error message
  3. Not edited screenshot of your game library
  4. Not edited screenshot of your bought products. Please change the view to Code Redemption History in the Payment History tab here: https://www.epicgames.com/account/payment/history



These are a total of 4 screenshots sent via email.

How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/




Rockstar Games

All screenshots must show the whole screen. It cannot be a cropped image. 

  1. Not edited screenshot of how you entered the key to Rockstar games
  2. Not edited screenshot of the error message
  3. Not edited screenshot of games detail here: https://socialclub.rockstargames.com/games
  4. Not edited screenshot of the game's activation here: https://socialclub.rockstargames.com/activate


These are a total of 4 screenshots sent via email.

How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/


Bethesda Launcher

All screenshots must show the whole screen. It cannot be a cropped image. 

  1. Not edited screenshot of how you entered the key to Bethesda Launcher with the visible name of your account
  2. Not edited screenshot of the key after highlighting it with your mouse to see all the used characters including possible spaces
  3. Not edited screenshot of the error message with the visible name of your account
  4. Not edited screenshot of your previous transactions here: https://bethesda.net/en/account/transaction-history


These are a total of 3 screenshots sent via email.

How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/


Microsoft Store

All screenshots must show the whole screen. It cannot be a cropped image.

  1.        Not edited screenshot of how you entered the key to Microsoft Store, together with the visible name of your Microsoft Store account.
  2.        Not edited screenshot of the error message or screenshot showing your problem, together with the visible name of your Microsoft Store account.
  3.        Screenshot of your licenses (you can find them here https://account.microsoft.com/services )
  4.        Screenshot of your profile - go to your Microsoft store, search the game which is not possible to redeem, click your icon at the top right corner and make the screenshot.

These are a total of 4 screenshots sent via email.

How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/



Xbox One (via browser on a computer)

All screenshots must show the whole screen. It cannot be a cropped image.

  1.        Not edited screenshot of how you entered the key together with the visible name of your account.
  2.        Not edited screenshot of the error message or screenshot showing your problem, together with the visible name of your account.
  3.        Screenshot of your licenses (you can find them here https://account.microsoft.com/services )
  4.        Screenshot of your devices (you can find them here https://account.microsoft.com/devices )
  5.        Screenshot of your games (you can find them here https://www.xbox.com/en-EN/games/xbox-one?xr=shellnav )


These are a total of 5 screenshots sent via email.


How to take a screenshot? Follow this guide https://www.take-a-screenshot.org/